Logistics transforms itself to take advantage of opportunities

The year 2023 is gradually closing in the context of still having difficulties from instability due to the global economy, but the logistics industry has done well its role as the lifeblood of the economy, ensuring the circulation of goods.

With the characteristic of the service industry spanning many fields requiring a large level of technology application, digital transformation is therefore an inevitable trend, helping logistics service businesses improve productivity and service quality. and competitiveness.

Implement Decision No. 200/QD-TTg and 221/QD-TTg of the Prime Minister approving the Action Plan to improve competitiveness and develop Vietnam's logistics services with a vision to 2045, in addition to With support from state management agencies, logistics businesses have gradually transformed themselves to take advantage of opportunities in 2024 and the following years.

Mr. Tran Thanh Hai - Deputy Director of the Import-Export Department (Ministry of Industry and Trade) said: In 2023, Vietnam's logistics service development has seen many improvements; In which, the legal framework for logistics services is gradually completed. At the same time, the Government and ministries and branches are interested in investing in development; transport yards and freight forwarding for import and export activities have been upgraded and expanded. In particular, newly built and expanded highways, airports, ports and logistics centers have contributed to improving goods handling capacity, promoting quick and convenient circulation.

However, according to Mr. Tran Thanh Hai, Vietnamese logistics businesses are mainly small businesses, with limited scale in both capital and human resources as well as international operating experience; There is no connection between stages in the logistics supply chain and between logistics service businesses and import-export businesses.

Vietnamese logistics enterprises provide mainly domestic logistics services such as: domestic transportation, forwarding, warehousing, customs declaration, goods inspection, space rental services on ships... Compared With foreign businesses, Vietnamese businesses currently hold a lot of infrastructure and assets serving logistics activities. At the same time, it has the advantage of understanding domestic business practices and customers. However, operations are still isolated, with limited financial and administrative capacity, only serving certain segments, and lacking seamless connections to provide integrated logistics services.

Furthermore, in the current difficult market context, competition to obtain orders has become more fierce. In addition to competitive pressure on services, new international and domestic standards on environment, traffic safety, and labor safety also put logistics service businesses in front of innovation requirements.

Notably, when global logistics businesses outsource services that require emission standards, logistics businesses must proactively invest and transform production and business models towards "greening" and improving quality. competitiveness, ensuring sustainable development. In particular, digital transformation is an inevitable trend that helps logistics service businesses improve productivity, quality, service efficiency as well as competitiveness in the domestic market and internationally.

Assessing the level of development of the logistics industry, experts emphasized: Recently, Vietnam's logistics industry has made strong developments, making important contributions to economic growth and job creation. Participating businesses are increasing in number and expanding in scale.

In 2023, according to the World Bank's rankings, Vietnam's Logistics Performance Index (LPI) is at position 43/139 ranked economies, significantly improved compared to position 53 in 2010. In In the region, Vietnam is in the top 5 group with the same ranking as the Philippines and behind Singapore, Malaysia, and Thailand.

Currently, Vietnam is in the Top 10/50 emerging logistics markets in the world according to the emerging market index ranking of transport and logistics service provider Agility. Among them, in terms of international logistics opportunities, Vietnam ranks 4th in the world and is considered the country with the leading logistics development potential in Southeast Asia. However, the logistics industry nationwide still has many limitations and is not really commensurate with the conditions and development potential.

According to Mr. Nguyen Trieu Quang, Director of Northern Operations, Lazada Vietnam; In a global context that is moving towards sustainable development, logistics businesses need to build a sustainable and comprehensive ecosystem to seize the opportunities of e-commerce. At the same time, improve the goods delivery experience from every touch point; applying technology and standardizing processes to optimize operational efficiency; Developing sustainable green logistics.

Mr. Truong Tan Loc - Marketing Director, Saigon Newport Corporation shared: Saigon Newport Corporation has been gradually applying artificial intelligence (AI) technology to customer care and improving customer service. High customer experience. Saigon New Port's virtual assistant Pi is machine learning with 25 scenarios, 301 process steps, and 4,532 sample sentences to automatically respond to customers.

Currently, Saigon New Port's AI can answer most common questions about operational procedures at Cat Lai Port. AI is integrated on the website and Fanpage pages, Zalo OA and E-port, creating convenience for customers to have timely information. In the near future, Saigon New Port will integrate more technology to establish an omni-channel model to bring customers the best experience, worthy of the role of "leading crane" in the mining industry. exploit ports and provide logistics services.

According to the Ministry of Industry and Trade, the Ministry of Industry and Trade has promoted its role as a focal point, presiding over and closely coordinating with ministries, branches and localities in implementing the functions and tasks of state management of logistics services. Accordingly, the Ministry of Industry and Trade has advised and submitted to the Government for approval Resolution No. 163/NQ-CP on promoting synchronous implementation of key tasks and solutions to improve competitiveness and develop logistics services. Vietnam.

Furthermore, the Ministry of Industry and Trade regularly urges, monitors, synthesizes and reports on the results of implementing assigned tasks in the conclusion notice on logistics development assigned in other resolutions and decisions. In particular, the Ministry regularly urges, provides comments and coordinates with ministries, branches and localities to carry out tasks; Support connecting businesses and associations with State management agencies, connecting logistics businesses with import-export businesses.

Although logistics service activities include the management areas of many ministries, branches and localities, the Ministry of Industry and Trade has promoted the role of a bridge between associations, logistics businesses, import-export businesses and management agencies. government. Thereby, ensuring close coordination between parties with the goal of handling difficulties and obstacles, creating conditions for logistics businesses to develop.

At the same time, the Ministry also coordinates with ministries, branches, localities, and the Vietnam Logistics Service Business Association to conduct research to develop a Strategic Project for Vietnam logistics service development until 2035, with a vision to 2035. 2045; Compile and disseminate documents to review and guide the implementation of international commitments on logistics services in the World Trade Organization (WTO), ASEAN and trade agreements that Vietnam has participated in...

For Vietnam's logistics service industry to continue to develop rapidly and sustainably, businesses need to keep up with international trends and actively contribute to the country's economic development. Therefore, in addition to perfecting policy mechanisms, it is necessary to promote digital transformation and enhance the application of scientific and technological achievements in logistics.

Deputy Minister of Industry and Trade Phan Thi Thang affirmed that the Ministry of Industry and Trade will coordinate with relevant ministries and branches to continue to fully synthesize recommendations and proposals from localities, associations, and businesses operating logistics services in the future. domestic and international. From there, report to the Government and the Prime Minister to consider directing amendments, supplements, and completion of mechanisms, policies, and legal regulations, creating a favorable legal corridor for the logistics service industry to continue. innovate and develop quickly and sustainably.

According to baotintuc.vn