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Quang Yen: Improving the efficiency of citizen reception, dealing with letters in the first days of the year


The year 2022 closes, despite many difficulties and challenges, Quang Yen town still well implements the socio-economic development goals, creating a premise for the hinge year 2023 to break through and complete the tasks and objectives. for the 2020-2025 term. Having these results, in part, is thanks to the party committees and local authorities that have paid attention to effectively dealing with citizens' receptions, complaints and denunciations (KNTC) of citizens; thereby creating political security and stability, social order and safety for development.


The Town Citizen Reception Council listens to agencies and units reporting on the situation of handling applications.

Recorded at the Citizen Reception Office of Quang Yen Town in the days before the Lunar New Year of the Rabbit in 2023, even when the New Year is approaching, the town leaders still seriously maintain the periodic reception of citizens. This shows the seriousness of the Party Committee and Government of Quang Yen Town in implementing and directing the implementation of Regulation No. 11-QD/TW dated February 18, 2019 of the Politburo on the responsibilities of the people. head of the Party Committee in receiving the people, having direct dialogues with the people and handling the people's complaints and recommendations.

Looking back at the results of citizen reception in 2022 at the town's citizen reception office and the People's Committees of wards and communes in Quang Yen town, it shows that this activity is always maintained by the locality regularly and on schedule. ensure compliance with the provisions of the Law on Citizen Reception. During the year, the town's citizen reception office received 712 turns of people with 571 cases (330 cases with the same content, 229 new cases), an increase of 178 cases compared to 2021. In which, the total number of applications that need to be viewed. consideration and settlement is 521 applications = 521 cases, including: land clearance 173 cases, land 272 cases, policy 9 cases, other fields 67 cases; reviewed and resolved 485 cases, reaching 93%. In particular, the KNTC cases, especially those with difficult, entangled and crowded contents, have been resolved by Quang Yen Town to ensure objectivity, publicity and democracy according to regulations. The work of dialogue, advocacy, explanation and guidance of citizens in solving financial grievances has been actively implemented. A number of agencies assigned to handle the settlement actively dialogue and work with citizens, through which citizens have agreed to the content of the settlement and withdrawn their applications.

Thanks to good propaganda, advocacy, dialogue and exchange with the people, in 2022, Quang Yen town did not have to organize the implementation of coercive land recovery for any organization or individual. Thereby, contributing to stabilizing the security and order situation in the locality, creating favorable conditions for socio-economic development.


In 2022, thanks to good propaganda, advocacy, dialogue and exchange with the people, up to now, the town has not had to organize the enforcement of land recovery for any organization or individual.

Following the results achieved in 2022, right from the first days of 2023, Quang Yen Town has continued to thoroughly grasp and focus on well implementing Directive No. 35-CT/TW dated May 26, 2014 of the Ministry of Politics on strengthening the Party's leadership in the work of receiving citizens and resolving financial complaints, the Law on Complaints, the Law on Denunciations, the Law on Citizen Reception; Decree No. 64/ND-CP dated June 26, 2014 of the Government detailing the implementation of a number of articles of the Law on Citizen Reception… Quang Yen Town also continues to promote its active leadership and direction. Party committees and authorities from town to grassroots level; proactively, strengthen dialogue with citizens, and mediate right from the grassroots to avoid citizen complaints in large numbers, petitions over-level. At the same time, closely coordinate with the front and mass organizations at all levels to propagate, mobilize, persuade and explain so that citizens understand, agree and abide by the State's policies and laws.

The town will continue to well organize the implementation of publicity, transparency, democracy and fairness in the implementation of mechanisms, policies and laws; promptly correct and improve the effectiveness and efficiency of state management in all fields, especially in the field of land; proactively propose solutions, strengthen coordination between town agencies in handling crowded cases with difficult and complicated contents; taking advantage of the guidance and coordination of the relevant agencies of the province in the process of settlement... Thereby, constantly strengthening the people's confidence in the Party and the government, making an important contribution to promoting the economic development. sustainable economy.