Realistic and stronger reform to serve the people

Realistic and stronger reform to serve the people

The motto "Substantive reform, stronger to serve the people" has become a "principle", which all units and localities in the province strive to implement. High political determination and many breakthrough, creative, and synchronous ways in administrative reform have brought Quang Ninh many "sweet fruits", of which the most significant is the recognition and trust of the government. people for government apparatus at all levels.

Officials of the Provincial Public Administrative Service Center guide and support people in submitting administrative procedures documents.

To further improve the quality of service to people and organizations, the Provincial Public Administration Service Center is continuing to implement support, consulting and answering activities in many forms: Directly at the general counter , switchboard 1900558826, hotline; online via the province's Public Service Portal, OA Zalo portal, the Center's social network fanpage... Forms of support have helped organizations and people proactively declare and prepare accurate and complete administrative procedure dossiers. enough, limiting the need to travel multiple times and incur additional costs. The Center also strengthens its permanent force to directly support online declaration of documents for many administrative procedures and public services, helping to save a lot of time and effort for people.

Mr. Cao Van Thinh (Mao Khe ward, Dong Trieu town) applied for a passport for the first time at the Provincial Public Administrative Service Center and shared: "This is the first time I applied for a passport here so I was very confused. , moreover, my ability to use a smartphone is also limited. The Center staff guided me thoroughly and detailed every step, so my application was completed very quickly. I felt really satisfied. with the service of Center staff".

Van Don district has many island communes, geographically ... Thanks to efforts in reforming administrative procedures and providing essential public services to serve the people, up to now 277 administrative procedures (100%) are under the jurisdiction of the people. The district People's Committee's resolution authority has been posted to the province's Public Service Portal, helping to increase convenience, openness and transparency in resolving administrative procedures. The district put the entire administrative procedure online (5 steps) in the electronic environment. The District Public Administration Center and the commune-level modern receiving and returning results department coordinate with the youth union and community digital technology group to promote guidance and "hands-on training" for people on submission skills. Online administrative procedure records via the Provincial Public Service Portal and the National Public Service Portal.